Terms of Service

adMES is a product operated by Fuselab Ltd, a company registered in England and Wales (Surrey, UK). In these terms, “adMES”, “we”, “us” and “our” mean Fuselab Ltd. “You” means the organisation that subscribes to adMES and the people it authorises to use it.

1. These terms

These terms govern your access to and use of the adMES application and related services (the “Service”). By creating an account, accessing the Service, or being added to an organisation in adMES, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind that organisation.

Where a separate written agreement (such as a beta agreement or order form) is in place between you and Fuselab Ltd, that agreement takes precedence over these terms to the extent of any conflict.

2. The Service and beta status

adMES is a manufacturing execution system for additive manufacturing bureaus. We provide it on a software-as-a-service basis: it runs on our infrastructure and you access it over the internet.

adMES is currently offered in private beta. During beta the Service may change, and features may be added, altered or removed as the product develops. We will give reasonable notice of material changes that adversely affect how you use the Service.

3. Accounts and access

Access is organised around organisations. The person who creates or administers your organisation is responsible for managing user access, including inviting and removing members. You are responsible for:

• keeping account credentials secure and not sharing them;
• all activity that takes place under your organisation’s account;
• ensuring everyone you authorise to use the Service complies with these terms.

You must tell us promptly if you believe an account has been accessed without authorisation.

4. Fees and billing

Subscription fees, billing period (monthly or annual) and any trial are set out on our pricing page or in your order. Unless stated otherwise:

• fees are billed in advance for each billing period;
• all fees are exclusive of VAT, which is charged at the prevailing UK rate where applicable;
• where a free trial is offered, it converts to a paid subscription at the end of the trial unless you cancel before then.

We may change our fees on renewal. We will give at least 30 days’ notice of a price change before it takes effect, and it will not affect the period you have already paid for.

5. Cancellation and refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not provide pro-rata refunds for partial periods unless required by law or agreed in writing.

After cancellation you may export your data for a reasonable period (see “Your data”), after which we may delete it in the ordinary course.

6. Acceptable use

You agree not to:

• use the Service unlawfully or to store or transmit unlawful content;
• attempt to gain unauthorised access to the Service, other customers’ data, or our systems;
• interfere with or disrupt the integrity or performance of the Service;
• reverse engineer, copy or resell the Service except as permitted by law;
• upload material that infringes the intellectual property or privacy rights of others.

7. Your data

As between you and us, you own the data you and your users put into adMES (“Customer Data”). You grant us the rights needed to host, process and display Customer Data for the purpose of providing and supporting the Service.

We will not access Customer Data except as needed to operate, support or secure the Service, to comply with the law, or as you instruct. You are responsible for ensuring you have the right to provide the Customer Data and for its accuracy.

You can export your core records (such as customers, orders and parts) from within the Service.

8. Data protection

Each party will comply with applicable data protection law, including the UK GDPR and the Data Protection Act 2018. Where we process personal data contained in Customer Data on your behalf, we do so as your processor and only on your documented instructions, as set out in our data processing terms (available on request). Our handling of personal data submitted through this website is described in our Privacy Policy.

9. Confidentiality

Each party may receive confidential information of the other. Each party will keep the other’s confidential information confidential and use it only to perform or use the Service, except where disclosure is required by law. This does not apply to information that is or becomes public through no fault of the receiving party.

10. Availability and support

We aim to keep the Service available and reliable, but during beta we do not offer a formal uptime guarantee or service-level agreement. We may carry out maintenance, and will try to schedule planned downtime to minimise disruption. Support is provided by email at the response targets described for your plan, where applicable.

11. Intellectual property

We and our licensors own all intellectual property rights in the Service, including its software, design and documentation. These terms grant you a non-exclusive, non-transferable right to access and use the Service during your subscription. We may use aggregated, anonymised usage data to operate and improve the Service. Customer Data remains yours as set out above.

12. Third-party services

The Service relies on third-party providers (for example hosting, authentication, database and email services). Their availability is outside our control, and your use of any third-party service you connect is subject to that provider’s terms.

13. Warranties and disclaimers

We provide the Service with reasonable skill and care. Except as expressly stated, and to the extent permitted by law, the Service is provided “as is” and we exclude all other warranties, whether express or implied, including fitness for a particular purpose. No software is free of defects, and you are responsible for keeping your own records adequate for your operational and compliance needs.

14. Limitation of liability

Nothing in these terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or for fraud). Subject to that:

• neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings;
• our total liability to you in connection with the Service in any 12-month period is limited to the fees you paid for the Service in that period (or, during a free beta, to £100).

15. Suspension and termination

We may suspend or terminate your access if you materially breach these terms (including non-payment) and, where the breach can be fixed, do not fix it within a reasonable time of us asking. Either party may terminate a subscription at the end of a billing period as described above. On termination your right to use the Service ends; clauses that by their nature should survive (such as fees due, confidentiality, IP and liability) continue to apply.

16. Changes to these terms

We may update these terms from time to time. The date at the top of the page reflects the most recent revision. For material changes we will give reasonable notice, for example by email or in-app. Continuing to use the Service after a change takes effect means you accept the updated terms.

17. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

18. Contact

Questions about these terms, or to request our data processing terms: hello@fuselab.co.uk.